Travel Customer Service Representative

Help us design unforgettable journeys that travelers will remember for a lifetime!

At Wingbuddy, we live and breathe travel. Our mission? To make travel easy and enriching by offering hassle-free, expertly designed trips at exclusive rates. We handle every detail from flights and transfers to accommodations and experiences so travelers can focus entirely on discovery and connection.  We’re a vibrant, multicultural team of travel enthusiasts, and we’re looking for a Customer Service Representative to join our crew!

What’s the Job About?

As a Customer Service Representative at Wingbuddy, you’ll be at the heart of the travel experience, supporting customers with their questions and ensuring their journey runs smoothly. You’ll help turn trips into memorable experiences through thoughtful, high-quality support. If you care about people, travel, and doing things properly, this role lets you make a real, visible impact every day.

Key Responsibilities:

• Engage with customers through calls, emails, and messages, resolving inquiries promptly and professionally while delivering top-notch service.

• Provide clear, accurate information about our products and services, ensuring customers feel confident and supported every step of the way.

• Follow up with customers to guarantee satisfaction, build loyalty, and create memorable experiences.

• Collaborate with other departments to resolve issues quickly and clarify details, ensuring seamless communication and solutions.

What You Bring to the Table:

• Experience  in customer service in the travel or hospitality industry

• Exceptional bilingual verbal and written communication skills, paired with a customer-first mindset.

• Strong problem-solving skills, attention to detail, and a proactive, positive attitude.

• A true team player with the spirit to go above and beyond for customers and colleagues alike.

Why WingBuddy?

• A dynamic, fast-moving environment that’s going through a digital transformation.

• Travel perks (because you should get to experience the adventures you help create).

• A work environment that’s as stimulating as the destinations we offer.

At Wingbuddy, you’re not just joining a company, you’re joining a team that’s redefining travel.

Equal Opportunity and DE&I Commitment:

Wingbuddy is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that our diverse backgrounds, perspectives, and experiences make us stronger, and we strive to ensure that every team member feels respected, valued, and empowered to bring their authentic selves to work.

Ready to Join Us?

If you’re passionate about travel, love building relationships, and want to be part of a company that’s making a difference in the world of tourism, this is your chance! Apply now and help us make unforgettable journeys possible for travelers everywhere.

Let’s create amazing adventures together!